Product Details
Demonstrating a customer friendly approach; confirming all the details in writing; and soliciting feedback from your customers is as important as delivering a quality product. This edition of the MIA’s Management Tool Kit series offers you a collection of forms and other documents assembled to assist you make your sales and customer service efforts more efficient. These forms cover five major areas: Pre-Sale Documents, Contracts / Terms of Business / Proposals, Pre-Installation & Installation Documents, Post Installation Correspondence, Flooring, Restoration, Slab Reservation, and Problem Resolution.
Choose from 90 of the most useful customer & sales forms in paper and electronic formats. Packaged in a 3-ring binder, the forms in this tool kit are designed to be photocopied or use the electronic version and modify them to meet your company's specific needs (add your company name, logo or other information, change any aspect of the form's content or style). The electronic versions are formatted using Microsoft Word 6.0 and Microsoft Excel (PC format).
From MIA, 2007 (2nd edition), 90 forms / 3-ring binder w/CD
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