Product Details
A practical approach to managing a service department, hiring effectively, supervising, leading, coaching and mentoring a service team, creating a culture of customer service, communicating effectively with others, understanding different personalities in the workplace, conducting effective meetings and in-house training sessions and implementing a flat rate pricing system.
TABLE OF CONTENTS:
SEGMENT ONE: Taking Or Starting Over
SEGMENT TWO: Knowing The People On Your Team
SEGMENT THREE: A Culture Of Customer Service
SEGMENT FOUR: Hiring, Training & Coaching
SEGMENT FIVE: In-House Training Programs
SEGMENT SIX: Flat Rate Pricing & Mission Statements
APPENDIX: Personality Test & Evaluation, Communication Style Evaluation
This E-Book comes to you in a CD format and can be read on your computer with any word-processing program such as Microsoft Word. Simply insert the disc into the CD/DVD drive of your computer and open the file. You can print select pages, or the entire file.
A direct-and-to-the-point book, specifically for aspiring, new, or experienced service managers.
What’s an E-Book? It’s an electronic version of a book that is available either as a download directly to your computer, or it can be purchased on a CD containing a file that can be opened and viewed via any major word processing program such as Microsoft Word on your computer. Once you have either downloaded it or received a CD copy via regular mail, you can read it on your computer screen, or you can print either the entire book, or print only the specific pages you want for reference. - CURRENTLY ONLY AVAILABLE ON CD.
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